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Returns and Exchanges

What is your return policy?

Full-price items, unworn and unaltered with original tags attached can be returned for a refund to your original payment method within 21 days of delivery. All sale items are refundable either for store credit only or final sale. The sale return poli

How do I make a return?

Returns must be initiated within 21 days of receiving your order. Items must be unworn and unaltered with original tags attached. All sale items are refundable for store credit only or are final sale, which will be noted on your confirmation email. F

How do I exchange an item?

Exchanges can be initiated directly through our returns portal. Exchange orders are placed as soon as returns are received back to our warehouse, so ship your original order back quickly to ensure inventory availability. For international orders, we

How do I edit my return?

Edit items in your return:. All return authorizations must accurately reflect the exact items you are planning to return, whether by mail or through Happy Returns to prevent processing delays at our warehouse. If you change your mind about what you'r

How long will it take to process my return?

For US orders, to receive an immediate refund, please select Happy Returns as your return method. You'll be credited when you items are inspected and verified at the Happy Returns location. For all customers returning by mail, you can expect your ret

How will my refund be processed if I paid with a gift card?

If you paid for your order with a gift card, the amount of the refund will be credited back to your original gift card number. If a gift card was used with another form of payment, the gift card will be reimbursed first. If the refund total exceeds t

I was refunded to store credit - where is my gift card?

Paid with a gift card, refunded to original payment method. If you paid with a gift card and chose to refund your order to your original payment method, then your refund will go back to the original gift card you used on the order. Paid with a credit