My product arrived damaged:. Oh no! We're so sorry you received an item that's not in perfect condition. Please email us at bonjour@mmlafleur.com with a picture of the damage and your order number so we can resolve the issue as quickly as possible wi

My product arrived damaged:Oh no! We&apos;re so sorry you received an item that&apos;s not in perfect condition. Please email us at <a href="mailto:bonjour@mmlafleur.com">bonjour@mmlafleur.com</a> with a picture of the damage and your order number so we can resolve the issue as quickly as possible with a replacement or refund.My product was missing from the shipment:Please double check your shipping confirmation email to ensure that item was supposed to be included in your shipment. We often ship from multiple locations, so it&apos;s possible this item is shipping separately! If you&apos;re sure the item was supposed to be included, please email us at <a href="mailto:bonjour@mmlafleur.com">bonjour@mmlafleur.com</a> so we can quickly issue a replacement shipment or refund.I received the wrong product:Please email us at <a href="mailto:bonjour@mmlafleur.com">bonjour@mmlafleur.com</a> with a picture of the item you received and a picture of the hangtag/barcode. This will help us identify why the wrong item was sent, and we can quickly issue a replacement item or refund.

My product arrived damaged/missing/incorrect

Missing packages. If your package was marked as delivered, but you cannot find it, please wait 48 hours before contacting us. More often than not, the package was prematurely marked as delivered by the carrier and will be delivered soon. After 48 hou

Missing packagesIf your package was marked as delivered, but you cannot find it, please wait 48 hours before contacting us. More often than not, the package was prematurely marked as delivered by the carrier and will be delivered soon. After 48 hours, please email us at <a href="mailto:bonjour@mmlafleur.com">bonjour@mmlafleur.com</a>, and we&apos;ll work with you to arrange a replacement. We may require the replacement order to be signed for on delivery or delivered to an alternate address. Please make sure to reach out within 15 days of your order being delivered. We are unable to refund or replace orders reported to us after this time.Damaged packagesIf you received a damaged package, please email us at <a href="mailto:bonjour@mmlafleur.com">bonjour@mmlafleur.com</a> with your order number and a photo of the damage. We&apos;ll work with you to arrange a replacement shipment.&#xA0;

My package is missing or damaged

M.M.LaFleur

Order Issues

How can I contact the Customer Care Team?

Contact Us

What is your return policy?

How do I make a return?

How do I exchange an item?

How do I edit my return?

How long will it take to process my return?

How will my refund be processed if I paid with a gift card?

I was refunded to store credit - where is my gift card?

Returns and Exchanges

What are my shipping options?

How do I track my order?

How can I change my shipping address?

How do I edit my order?

Shipping and Delivery

What countries do you ship to?

What are my international shipping options?

Do I need to pay duties and taxes?

What do I do if my package is stuck at customs?

What currency do you use for your prices?

International Orders

Do you offer occupational discounts?

Do you offer price adjustments?

When will I be charged for my order?

What payment methods can I use?

How do I apply a discount code to my order?

Do you offer payment financing options?

What is Shop Pay?

How do I apply my M.M. gift card to my order?

Payments, Discounts, & Store Credit

How do I return a gift?

Do you offer gift wrap?

Do you offer gift receipts?

Can I buy an M.M.LaFleur gift card?

Gift Cards & Gifts

Are your styling services free?

Why work with a stylist?

What is BENTO®?

How does the M.M. styling team know what I like?

What size should I buy?

Complimentary Styling

Where are your stores?

Can I return purchases in-store?

Do I need an appointment to visit a store?

Do I get to leave with my purchase?

What can I expect during my in-store appointment?

How long is an appointment?

Can I try on specific styles at my appointment?

I've shopped with you before. Do you know what I already own?

What is your cancellation policy?

Can I bring a guest?

Stores

I'd like to host an event in your store! Where do I start?

I'm a brand, author, or influencer looking to partner with M.M.

Do you offer corporate partnerships?

Partnerships & Events

To whom should I direct press inquiries?

Press